STORE POLICY
CUSTOMER CARE
At Scoreline, every order matters to us, because behind every purchase is an athlete with a goal, a fighter with a fight, or a person who decided today is the day they start. We take that seriously. Our Customer Care policy exists to make sure every single customer can shop with full confidence, knowing that if anything goes wrong, we are here and we will make it right.
How to Reach Us
We are available to assist you with any questions, concerns, or order issues through our Contact page on the website. When reaching out, please include your order number, the product name, and a brief description of your concern so our team can resolve your issue as quickly as possible. We aim to respond to all inquiries within 1 to 2 business days. We appreciate your patience and will always do our best to get back to you sooner.
What We Can Help You With
Our Customer Care team is here to assist you with anything related to your Scoreline experience, including the following:
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Product questions and sizing guidance before you purchase
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Order status and tracking updates
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Damaged, defective, or incorrect items received
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Return and exchange requests
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Shipping delays and missing packages
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General feedback and suggestions about our store and products
No question is too small. If you are unsure about anything before or after your purchase, reach out and we will help you find the right answer.
Our Quality Promise
Every product listed on Scoreline has been selected because it meets our standard for durability, performance, and value. We do not list gear we would not use ourselves. If a product ever arrives and does not meet the quality you expected, contact us within 48 hours of delivery with photos of the item and its packaging. We will review your case promptly and offer a replacement, store credit, or refund depending on the circumstances.
Returns & Exchanges
We want you to be completely satisfied with your Scoreline purchase. If for any reason you are not happy with your order, we accept returns under the following conditions:
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The item must be unused, unworn, and in its original packaging
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The return request must be submitted within 14 days of the delivery date
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Proof of purchase is required for all returns and exchanges
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Items that show signs of use, wear, or damage caused after delivery are not eligible for return
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Shipping costs for returns are the responsibility of the customer unless the item arrived damaged or incorrect
To begin a return or exchange, contact us through our Contact page with your order number and reason for the return. Our team will provide you with full instructions and a return address.